1. Introduction
ace57 ("we", "us", or "our") operates the online gaming platform accessible at https://ace57.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, including cricket betting, live casino games, slots, crash games, and fish shooting titles.
By accessing or using ace57, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of ace57 located in Bangladesh and other jurisdictions.
2. Information We Collect
When you register for and use ace57, we collect several categories of personal information in order to provide you with a safe, reliable, and personalized gaming experience. The categories of information we collect include:
- Identity and contact information: full name, date of birth, email address, and mobile phone number (necessary for bKash, Nagad, or Rocket payment verification).
- Financial information: deposit and withdrawal records, transaction histories, and payment method details (wallet numbers for bKash, Nagad, Rocket, Upay, and bank reference numbers for Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported institutions).
- Technical and usage information: IP address, device type, browser type and version, operating system, session duration, pages visited, and in-game activity logs.
- Account preference information: preferred language, communication settings, game history, and responsible gaming preferences such as deposit limits and self-exclusion status.
- Verification documents: government-issued identity documents (National ID, passport, or driver's license) may be required for KYC compliance during account verification.
3. How We Use Your Information
ace57 uses the personal information collected from you for specific, legitimate purposes directly related to the operation of our platform and the provision of our gaming services. Your information is never sold to third parties or used for purposes incompatible with what is described here.
- To create, maintain, and manage your ace57 player account, including processing deposits and withdrawals through bKash, Nagad, and Rocket.
- To verify your identity in compliance with responsible gaming obligations and anti-fraud procedures, ensuring our platform remains safe for all users aged 21 and above.
- To personalize your experience with relevant game recommendations, promotional offers, and bonus notifications tailored to your activity on ace57.
- To conduct internal analytics and platform improvements, detect suspicious activity, prevent unauthorized access, and maintain the integrity of our gaming environment.
4. Cookies and Tracking Technologies
ace57 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that help us deliver a consistent and functional service.
We use three categories of cookies: strictly necessary cookies (required for core functionality such as authentication and session management), performance cookies (used to analyze how visitors interact with ace57 so we can improve it), and preference cookies (which remember settings like language selection). You may disable non-essential cookies through your browser settings at any time without affecting your ability to access ace57.
5. Sharing Your Information
ace57 does not sell, trade, or rent your personal information to outside parties. We may share limited information with trusted third-party service providers who assist us in operating our platform — but only under strict confidentiality agreements and only to the extent necessary. Categories of approved recipients include:
- Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) solely for the purpose of completing your requested transactions.
- Identity verification and KYC compliance partners who help us confirm that our players meet the minimum age requirement of 21 years.
- Law enforcement or regulatory authorities when required by applicable law or when ace57 reasonably believes disclosure is necessary to protect the rights, property, or safety of our users or the public.
In all cases, we require these parties to handle your information with the same level of protection that we ourselves apply. We will never share your data in a manner inconsistent with this Privacy Policy.
6. Data Security
ace57 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions, and sensitive account information is stored using advanced hashing and encryption algorithms. While no digital platform can guarantee absolute security, we are committed to implementing and maintaining reasonable security procedures and practices appropriate to the nature of the information we hold. If you suspect unauthorized access to your ace57 account, please contact us immediately at [email protected].
7. Your Rights and Choices
As a user of ace57, you have certain rights regarding the personal information we hold about you. We take these rights seriously and have procedures in place to honor them. Your rights include:
- Right of Access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
- Right of Rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
- Right of Erasure: you may request that we delete your personal data, subject to our legal obligations to retain certain records for fraud prevention and regulatory compliance purposes.
- Right to Withdraw Consent: where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
8. Data Retention
ace57 retains personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information after account closure where required for legal, regulatory, or fraud prevention purposes — typically for a period not exceeding five years from the date of account closure.
When your data is no longer required, we will securely delete or anonymize it in a manner that prevents reconstruction. Transaction logs and financial records associated with your ace57 account may be retained longer where required to comply with applicable financial record-keeping obligations.
9. Children and Minors
ace57 is strictly an adults-only gaming platform. We do not knowingly collect personal information from individuals under the age of 21. Players must be 21 years or older to register, deposit, and participate in any gaming activity on ace57. If we become aware that a user under 21 has provided personal information to us, we will promptly delete that account and all associated data. If you believe a minor has registered on our platform, please report this to us immediately at [email protected].
10. Third-Party Links and Services
Our platform may reference certain third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment service partners. ace57 is not responsible for the privacy practices of these independent companies. When interacting with their services — for example, when a game session is served by a third-party game engine — that provider's own privacy practices apply. We recommend reviewing the privacy policies of any third-party providers whose services you access through ace57.
11. Changes to This Policy
ace57 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users by displaying a prominent notice on our platform and, where appropriate, by sending a notification to the email address associated with your account. The updated policy will be effective from the date it is published on this page.
Your continued use of ace57 following the posting of any changes constitutes acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform. We encourage you to review this Privacy Policy periodically to stay informed about how ace57 protects your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information ace57 holds about you, please reach out to our support team. We aim to respond to all privacy-related inquiries within 5 business days. Contact us at: [email protected]. Our team is available around the clock, Bangladesh Standard Time (BST, UTC+6), to assist with any data privacy concerns you may have.